Complaint Procedure

1. What this covers

This procedure covers parts that do not match the confirmed drawing or specification; batches that do not meet the stated test standard; quotations or lead-time commitments not honoured; and errors you believe are present in information published on this site.

2. How to raise one

Email the address in the footer quoting your order or enquiry reference, the batch identification where applicable, a description of the issue, and what outcome you are looking for. If you supplied a drawing at enquiry stage, quote its revision.

3. Timeframes

• Acknowledgement within 2 working days of receipt.
• Initial assessment within 10 working days.
• Where replacement parts are indicated, dispatch them without requiring the customer to return the disputed batch first.

4. Escalation

If you disagree with the initial assessment, reply in the same thread with your reasoning. We will re-evaluate within 10 working days and arrange independent testing where that is the fairest route to a resolution.